Is my order handed in to cargo service? How can i track my order?
You can click “my account” section on our website and learn your order’s status.
My order has not been delivered to me
If your order appears “delivered” on tracking link but it is not delivered to you yet, please call customer services for assistance.
My order has missing parts/products
If your order has missing parts/products, please call customer services for assistance.
Cargo and delivery options
To provide you with the best and fastest service we send your orders via Aras Kargo. Your orders shall be delivered to you with Aras Kargo ’s guarantee of 1-3 days delivery to locations within Turkey.
When will my order be handed-in to cargo?
Our customer representatives shall prepare you order for delivery and hand it in to cargo service as soon as possible. When your order reaches us, delivery shall take place within 2-4 days.
My order is handed in to cargo service. How can i check its status?
For the orders you have placed through our website, you can track your order by listing your orders in your “my account” page after member login. You can track cargo status of your order which was handed in to cargo service by clicking to the cargo link next to your order. “Your order has been handed in to cargo service” information email as well bears your tracking number.
How much is the cargo fee?
Your shopping through our website is subject to 6 TL of cargo fee, for any cities within Turkey. We pay for the cargo fee if your order amount is above or equal to 75 TL.